At Kozo Grinders, we strive to process and ship your order as quickly as possible. If you need to cancel your order, please review the policy below:
Orders may be canceled within 2 hours of purchase. Please contact us immediately at info@kozo-grinders with your order number.
After 2 hours, we may have already processed your order for shipment, and cancellation may no longer be possible.
Once an order has been shipped, it cannot be canceled. You may still return it in accordance with our Return Policy.
To request a cancellation, email us at info@kozo-grinders.com with your order number and the word “Cancel” in the subject line.
If your cancellation is approved, you will receive a full refund to your original method of payment within 3–5 business days.
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions“Company,” “we,” “us,” or “our,” it refers to KOZO, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the KOZO Service to manage the relationships with their consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit KOZO and use the services.
-Service: refers to the service provided by KOZO as described in the relative terms (if available) and on this platform.
-Website: “KOZO’s” site, which can be accessed via this URL: www.kozogrinders.com
-You: a person or entity that is registered with KOZO to use the Services.
Thanks for shopping at KOZO. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at KOZO. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at KOZO, you agree to the terms set forth below along with this Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 month to request us to issue a refund and for you to return your product.
If you would like to return a product, the only way to do it is by following these guidelines:
-The package must come back with the original receipt of the purchase.
-The product must be in the packaging we sent in the first place.
-The product has to be damage free. If we find any damage on the product we will cancel your refund immediately.
We pride ourselves on serving our customers with the best products possible. Every single item that you choose to purchase is previously and thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order. If your purchase was made with an online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing our products. At the same time we ensure that the packaging is good enough to prevent damage during transit. Please note that KOZO is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will proceed to issue a refund for your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.
KOZO is responsible for return shipping costs. Every return shipping is paid by KOZO, even if the item didn’t have free shipping in the first place.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies, those changes will be prominently posted here. Unless otherwise required by law, these changes will apply immediately. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you may delete your account.
If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any issues you are experiencing with our products.
Thank you!
— Kozo Grinders team
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