FAQ

Accordion Content

You can order easily through our website. Once you’ve found the product you need, simply add it to the cart and follow the steps of the ordering process. Once the order is completed, you will receive an e-mail with your order summary.

Accordion Content

Once you complete your order online, you should receive an order confirmation e-mail detailing your purchase. If you do not receive an order confirmation, please check your junk mail. Alternatively, you can contact us so we can confirm whether we have received your order.

Accordion Content

Your payment may fail if there is a problem with your payment method. We advise you to check and update your payment method as a first step.

Please ensure you have:
• Checked your card expiration/validity dates.
• Confirmed your bank account balance/credit limit can cover the payment.
• Made sure that your account is set up for recurring online transactions.

Should you have any further questions or issues with your payment, don’t hesitate to get in touch with us!

Accordion Content

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you must contact us via e-mail and return the product.

Accordion Content

You can find all necessary information in the “Shipping and Payment” below.

SHIPPING AND PAYMENT

DELIVERY

- We deliver all goods through Amazon delivery.
- To receive the order, prepare a passport — the goods are issued to the buyer personally.
- Make sure to inspect the goods upon receiving them: check the packaging, appearance, and configuration. If you find any defects, the product can be returned.
- Unfortunately, you will not be able to change the delivery method. You will have to cancel the order and place it again.

PAYMENT

- You can pay for the goods on the website.
- We only accept PayPal or card payments, either VISA or Mastercard Worldwide.

credit cards

- All payments take place securely with SSL encryption. This means that payment by card is safe. Third parties - online stores or intermediaries - will not receive your data.
- Exceptions are only those cases provided for by law.
- To complete payment, you need to enter the code sent to you via SMS. This technology (for example, Verified By Visa, MasterCard SecureCode, MIR Accept) increases the security of payments, ensuring that no one but you will receive the code and be able to use it.

RETURN & REFUND POLICY

Thanks for shopping at KOZO. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have are warding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at KOZO. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at KOZO, you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you have 1 month to issue a refund and return your.

REFUND TO THE CARD

If you paid by card or via PayPal, Apple Pay, Google Pay, Samsung Pay, the money will be returned to your card or account. The refund period depends on your bank. It usually takes 3 to 5 business days. Sometimes the deadline is extended to 21 days.

WHOLESALE

We are the exclusive distributor for most of our products and would love to talk to you!
We can provide you with everything you need to stock your retail shelves in one place.
If you would like to discuss conditions, please fill out the form, and we will answer you within 24 hours

WHOLESALE

Contact us

Welcome to Kozo Grinders. By entering this site you confirm that you are of legal age to purchase, handle, own or even think about smoking-related products.

By entering this site you are agreeing to the

Terms of